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Frequently Asked Questions

How do I contact customer service?
Call 731-989-2840.
How can I find a location closest to me?
We have five locations — Henderson, Lexington, Maury City, Reagan and Sardis. Henderson branch: 573 E. Main Street, Henderson, TN 38340 Lexington branch: 386 West Church Street, Lexington, TN, 38351 Maury City branch: 6306 Highway 88, Maury City, TN 38050 Reagan branch: 5817 Highway 100, Reagan, TN 38368 Sardis branch: 34910 Highway 104 S., Sardis, TN 38371
How do I report a debit card lost or stolen 24/7?
Call 731-989-2840 to report a lost or stolen debit card.
How can I sign up for online banking?
Go to your local branch, and request to sign up. It is a free and secure way to maintain your accounts.
How do I reset my online banking password?
Call 731-989-2840 or contact your local branch.
Do you offer online Bill Pay?
Yes. When you enroll for online banking, you also have available Bill Pay. You will just need to follow the simple steps in the Bill Pay tab to begin. For further assistance, call 731-989-2840.
How do I enroll for eStatements?
In order to enroll for eStatements, you must be enrolled for online banking. Then, once you are logged into your online banking, click on the Electronic tab, select the account and navigate to the sign up/changes tab. For assistance, call customer service at 731-989-2840.
I think I have fraud on my debit card. What do I do?
Call your local branch, and alert a customer service representative immediately.
I received a text, email or call from the Fraud Center concerning possible fraud on my Debit Card. What do I do?
Follow the instructions sent to you in the text or email. If you feel you need to follow up with a customer service representative, please feel free to contact us during business hours. Our fraud center’s contact number is 1-800-417-4592. If it is a notice of confirmed fraud, contact your local branch to order a new debit card and file a claim.
How do I order checks?
Visit a customer service representative at your local branch or call 731-989-2840.
What is the banks routing number?