At The Peoples Bank, the privacy and security of your information is important to us. Our security practices are designed to ensure information about you is secure whether you choose to bank with us through our branch offices, ATMs, telephone or the Internet. For your protection, no matter which channel you choose, we verify who you are before allowing you access to your accounts. Additionally, our systems use firewalls and encryption to protect information about you. We encourage you, the customer, to take steps in protecting information about you. You can find information on how to prevent identity theft and what to do if you are a victim of identity theft on the Federal Trade Commission website at www.ftc.gov/idtheft, or contact them toll-free at 877-438-4338. We have also provided the following tips that are designed to help you protect yourself from fraud and identity theft.
Protecting your MasterCard debit or ATM card from fraud requires monitoring around the clock 365 days a year. Our fraud detection programs monitor your card transactions for any suspicious activity. If potentially fraudulent transactions are taking place, we will contact you immediately so that future fraudulent transactions can be avoided.
Your card transactions are monitored for:
Getting in touch with you quickly is critical to stopping any potential card fraud. 86% of Americans have a mobile device, and this offers a convenient method to contact you fast. With our free*Card Alert Notification service, you will receive a text message asking you to confirm if a suspicious transaction was authorized by you.
In the event we detect possible fraud to your debit card, our Fraud Prevention Center will be contacting you. Here are the steps that will be taken:
REMEMBER: We will never ask for your PIN or account number.
If there is no response to the text, the customer will receive a call from the Fraud Center number (1-800-4147-4592). No name will be displayed on the caller ID. For cell phones, the cardholder can add the Fraud Center phone number to their contacts, so it will display the institution’s name for incoming calls.